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Meta Mind Communication
 
Without credible communication, and a lot of it, employee hearts and minds are never captured"
John P. Kotter, Leading Change
 
Why this Program:


Communication is the life blood of any meaningful relationship, personal as well as professional. Failure to communicate means stress, conflict, strained relationship between the management and the workers, misunderstanding and problem at home, or at work. On the other hand, effective and successful communication results in understanding, successful business agreement, harmonious family life, solution of problems, increased productivity, and team work.

Communication is best judged by the effect it has on others – the impact it generates and the results it achieves. This challenging, practical, insightful and hands-on training program focuses on all of the critical elements to enhance communication skills. It explores the key communication techniques and skills that are required by the participants in order achieve positive results through their interaction with others.

 

You will learn how to:

 
 
  • Better your relationships

  •   Listen better - listening to understand and not just to respond – focus on active listening

  •   Recognize and remove communication barriers

  • Be better negotiator, trainer, speaker, sales person, purchaser, interviewer, and parent

  • Use your voice effectively

  •   Observe and interpret body language

  •   Motivate others and create a climate of understanding and support at work and at home

  • Establish rapport and encourage open communication

  •   How to deliver difficult messages and maintain the relationship

  •   Handle emotional discussions with confidence
Topics covered:
  • What is Effective Communication?

  • Establishing rapport

  • Communication : individuals v / s group

  • Levels of communication

  • Barriers in communication

  • Listening – what to listen for, how to discern acceptance or resistance

  • Listening to understand and not just to respond – focus on active listening

  • The spoken word and written word

  • Semantics, voice, listening, feedback

  • Body language : gestures, postures, eye contact, proxemics

  • Feedback - responding and encouraging feedback

  • Dealing constructively with negative or unresponsive people

  • Ethics of communication
 
     
     
     
 
 
 
 
  more about SMILES meet Revathi Turaga
 
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